Privacy policy

This privacy policy sets out how we use and protects any information that you give us when you use this website. This policy is effective from 1 December 2017.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page.

Who we are

Personal information submitted through this website is collected by Treworgey Cottages. Our contact details can be found here.

Treworgey Cottages is the Data Controller who determines the purposes and means of processing personal data.

What we collect

We may collect the following information:

• your name
• your contact details such as email address, phone number, street address
• specific enquiry details
• your computer's IP address.

Why we collect this information

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• to be able to respond to your contact
• to provide services tailored to your needs
• provide you with information about goods or services we feel may interest you
  • If you are an existing customer we will contact you by email regarding goods and services similar to those which were the subject of a previous sale by you
  • If you are a new customer, we are Premier Cottages will contact you by electronic means if you have consented to this by clicking the relevant ‘submit’ button on the form our website where you enter your information. If you do not want us to use your data in this way, or to pass your details on to Premier Cottages for marketing purposes, please do not tick the relevant box situated on the form on which we collect your data (which include the online booking form where we have one on our site, and our contact and registration forms)

How long we keep this information

We retain this information until we have responded to your contact, and for internal record keeping for a period depending on your relationship with us and what we consider to be reasonable: 

• If you have stayed with us, we keep your records for up to 26 years after your last stay.  This is because we often have guests returning for wedding anniversaries, including their 25th, with no intermediary visits.  Guests in this situation often want to know the details of their original stay.   
• If you have only enquired with us, or had other communication but have not stayed, we will keep your data for no longer than 3 years.  Beyond this period with think it unlikely for you to book if you have not done so already, hence we consider this to be a reasonable period. 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable procedures to safeguard and secure the information we collect online.

Disclosure of your information

We are a member of Premier Cottages, a professional collective of independent luxury cottage owners. Premier Cottages promotes properties on our behalf as well as other luxury cottages. As members of Premier Cottages we would like to give them your information so that they can contact you about other quality properties that you might like, where you hvae indicated to us that you are happy for us to do so. You may unsubscribe from this service at any time.

We use third party processors and as such may share your information with them. The processing of this information will be in line with the third parties privacy policy. The third party processors we use are as follows:

- Mail Chimp

- Supercontrol

- Sagepay

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• if you have previously supplied personal data
• if you have previously agreed to us processing your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.

If you have a complaint you can contact the Information Commissioner's Office (ICO) which is the data privacy supervisory authority in the UK.

Under the GDPR you have a number of specific rights with regards to your personal information:

1. Right of access – if you want to know if we are storing or processing any personal data about you, you can contact us to find out. 
   
   If this is the case, you may find out what purpose it is being stored for and request a copy of your data by contacting us. Your data will be supplied as soon as is practical in a CSV (comma separated value) file format which can be opened as a simple text file or as a spreadsheet. 
   
   There is no charge for making a request or for the electronic data file, but if the number and frequency of requests is unreasonable we may charge an admin fee.
   
   
2. Right to correction - if you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.
   
   
3. Right to erasure – if you want to remove your personal data from our records, you can request this by contacting us. We will remove the data as far as it is practically within our power, and where we are not legally obliged to retain it.
   
   
4. Right to object – if you no longer want us to process your data you can request this by contacting us.
   
   
5. Right to complain - if you are unhappy with how we are managing your personal data, you can lodge a complaint with the UK supervisory authority, the Information Commissioner's Office (ICO).

Where we store your personal data

All information you provide to us is stored on our secure servers or on secure servers operated by a third party.  

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Cookies help us see understand visitors to our website by tracking how you use our website, in a way that doesn't ever identify you personally. Cookies also allow web applications to respond to you as an individual, by allowing you to log in or add items to a shopping cart. The website can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Read how to control and delete cookies.

We also use Google Analytics to analyse data about website visitors. Read the Google Analytics privacy policy.

We also use MailChimp to send email newsletters. Read MailChimp's privacy policy.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.